Help centre

Why can't I sign in?

If you are having trouble signing in, it may be related to your username or password. First, double-check that you are using the correct sign-in information. 

To look up your username, go to Click Recover username on the left, and enter the email address associated with your account. IXL will send your username to you by email.

If you want to reset your password, go to Click Reset password on the left, and enter your username and email address. IXL will email password reset instructions to you.

Still having trouble signing in? Try our designated sign-in page at If that doesn’t do the trick, contact, and we’ll be happy to assist you.