If your child forgets their secret word, you can retrieve it for them! Sign in to your parent profile, open your account menu in the upper-right corner and select Profile & settings. Make sure to scroll all the way down to the secret word section!
As a parent, if you forget your secret word, click the Forgot secret word link on the secret word popover. Click Reset secret word. We’ll reset it and send you an email with a new secret word.